Head of Supporter Retention & Development – ROLE NOW CLOSED

The Trussell Trust

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  • Expected Salary:
    c. £48,000
  • Location:
    Flexible within the UK
  • Sector:
    Third Sector
  • Start Date:
  • Contract Type:

The Trussell Trust supports more than 1,200 food bank centres in the UK, many of which are based in and run by local churches. With around 28,000 volunteers across the country, otheir small central team serves the operational needs of this network. As you would expect, COVID-19 has had a huge impact on need. The number of food bank parcels provided to people in crisis increased by 89% in April 2020 compared to the same period last year, and the need for services specifically for children more than doubled. And they promise that they will be there as long as they can help.

However, public and partner support has also increased exponentially during the past year, so that they have been able both to meet the rise in need and continue to campaign for an end to the structural issues which lock people into destitution. With a new strategy ready to launch they are investing in compelling advocacy, communications and engagement – and most of all, in the talented, passionate people – which will help end the need for food banks.

Wherever supporters encounter us, it’s essential that they have the very best experience. In this role, you’ll contribute to maximising income and retention by defining a clear statement of expectations and developing robust systems and processes that will enable us to deliver them. Leading a team which is passionate about delivering an excellent supporter experience, you’ll collaborate with colleagues across the organisation as we design and deliver compelling supporter journeys, and will play a key part in building public will to end the need for food banks in the UK.

We want to hear from candidates with an outstanding track record of planning to achieve supporter/customer retention, as well as extensive experience of implementing those plans through more than one cycle. Expertise in direct response marketing and fundraising communications are essential, and you must be able to influence and persuade others of the vital importance of high-quality supporter experiences.

Please visit www.trusselltrust-recruitment.co.uk to find out more.

Closing date: 1 October 2020.